A Better Deal Heating and Air Conditioning Inc Claim this business

Christopher Seilon Google

3 months ago

I was a loyal A Better Deal customer for nearly 8 years: two complete HVAC installations, regular semi-annual maintenance, Flood Stop installation on my water heaters, and consistent use of their services throughout. I stayed with them through drywall damage during installation, a water leak caused by their 2023 downstairs installation, and a drainage line blockage that took multiple visits to resolve. I recommended them to others in my community. I share this because what followed is not the experience a customer with that history deserves. In June 2025, an ABD technician performed spring maintenance on my upstairs unit, checked pressures, and noted "no problems found," despite my direct complaint that the unit wasn't putting out enough cold air. The technician recommended hosing down the condenser unit but said he was too tired to do it himself and left without completing it. ABD billed $449.90 for that visit. Nine months later, in March 2026, ABD diagnosed a substantial evaporator coil leak in the same upstairs unit, a unit installed by ABD in spring 2018. They denied lifetime warranty coverage citing gaps in my maintenance history, despite the fact that their own warranty requires ABD to contact customers each spring and fall to schedule maintenance. When I asked owner Andrew to provide call logs showing he had contacted me during gap years, he responded "take me to court." I also discovered that ABD never registered my unit with Lennox after installation. The Lennox warranty portal shows "Installation Date: Not Applicable" meaning 8 years of manufacturer warranty protection was potentially lost due to ABD's failure to register the equipment they installed. I made documented attempts to resolve this with Andrew from March 6 through March 25, 2026; multiple texts, a phone call where he committed to researching the Lennox warranty and calling back the next day, a call to the office, and a formal email. No response was ever received. I was forced to hire another licensed HVAC contractor at my own expense. ABD continues sending automated invoice reminders for the incomplete March 2026 maintenance visit while refusing to engage on the warranty dispute. I gave A Better Deal every reasonable opportunity to make this right. They chose not to. I am sharing this so other homeowners can make an informed decision.

Robert Ayron Google

2 months ago

Gregory was outstanding. The best HVAC person we’ve ever had at our home. Gregory fixed an issue that’s been going on for the past 8 years! Outstanding work.

Sara Eriksonon Google

4 months ago

I am so impressed with the honesty, transparency, and expertise of A Better Deal, and Shotter in particular. There was no pressure or attempt to upsell. He worked quickly and explained his process along the way. Another company immediately tried to sell me a new unit and duct cleaning. Shotter listened to our needs and made the repair for a few hundred bucks instead of $9,500. Can’t say enough good things about this family-owned company.

Mel Fulleron Google

2 months ago

This is the BEST company for AC repair. ALWAYS out asap, even weekends/holidays/nightime.....never ever have charged extra. Can't recommend them enough!! Andrew has built a true customer service 1st business.

Mon Sabon Google

2 months ago

Gregory was great. He troubleshooted the problem very quickly and came back the next day to replace the unit that failed and patiently walked me through the app to learn how to control the temperature and access features. Gregory is knowledgeable and kind. Thank you.